Shortly after completing the survey your membership is credited with the Le Yan Dian stated in the survey invitation. If you were not awarded the right amount of Le Yan Dian for participating in a survey, please Contact Us and provide the survey number. Unfortunately, we won’t be able to look into the issue without a survey number, so it’s important that you supply it.

Please note: There is a slight delay of approximately 15 seconds for Le Yan Dian to be credited to your Le Yan Dian balance, once you complete surveys. You will see a circle rotating on the internet tab browser you are participating from, once it stops rotating, you will see your balance updated.

Occasionally, for some surveys including diaries, forums, discussion boards, webcams, etc, we don’t credit your Le Yan Dian until the entire survey is closed. In these cases, if you have completed the survey, you should see the Le Yan Dian added to your membership within 6-8 weeks of participation.

If you still have not received the Le Yan Dian once this time has passed, please let us know.